Job Opportunity
Customer Finance Support
Location: Arusha
Posts: 2
Department: Customer Finance
Contract: Full Time
Level: Junior
Start Date:Immediate
Who we are?
Mobisol is a leading German company for prepaid Solar Home Systems (SHS) dedicated to delivering a dean, affordable alternative to fossil fuels for low-income households living without access to reliable energy. Mobisol's products combine solar energy with innovative mobile technology and microfinance. Mobisol is currently serving over 40,000 customers in Tanzania and Rwanda. Mobisol is aspiring to scale rapidly in order to reach hundreds of thousands of households in off grid communities - thereby stimulating economic and social development in project countries while simultaneously contributing to global environmental protection.
Our largest operations are in Tanzania where Mobisol has established a strong sales base as well as a qualified and highly motivated local team of over 180 employees. Mobisol Ltd was established in 2013 to foster and expand our operations within the Tanzanian market and accompany our growth through East Africa.
The Customer Finance department (HQ, CO) is responsible for the receivables risk management (RRM). This includes among others: 1. Assessment of applicants, 2. Customer Work-out, and 3. Portfolio management. This includes the assessment of causes for bad performances of the portfolio (e.g. fault scheme, training deficits). The Customer Finance Support is responsible for precautionary calls to customer.
Mobisol UK Ltd is looking for Customer Finance Support to be based in Arusha Region.
Responsibilities:
Customer Finance Support is responsible for precautionary calls to customer,
The responsibilities include, but are not limited to:
• Executing pre-cautionary calls to remind customers of their payment liabilities
• Supporting credit assessment officers during peak times in filling the declaration form with customers on the phone
Job Requirements:
Experience
• Good level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban households and micro-enterprises in Tanzania, including farmers, animal breeders, business owners and employees
• Agronomic and veterinary knowledge an asset
• Skills in customer relationship management (responsible finance principles, service excellence principles, conversation management, claim management)
• A working experience of at least one (1) year as a credit Officer in a reputable microfinance Organization.
Other
• Computer literacy
• Excellent in Kiswahili and English communication skills
How to Apply:
We are looking forward to receive your application, including letter of motivation, CV, and references. Please submit the documents to jobstz@plugintheworld.comquoting "Customer Finance Support" in the subject line. The closing date for receiving applications is 29th March 2016. All applicants MUST send their applications to the email address provided above: hand delivered applications will not be accepted.
While we appreciate all responses to our request for applications, please understand that we will only contact short-listed candidates.
Mobisol is an equal opportunity employer and encourages applications from qualified women and men, without discrimination.
More information about Mobisol please visit - www.pluqintheworld.com
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